’Hello there is an electricity blackout’ .hurriyet2008-detailbox-newslink { font-family: Arial, Helvetica, sans-serif; font-size:13px; font-weight:bold; text-decoration:none; color:#000000;} .hurriyet2008-detailbox-newslink:hover { font-family: Arial, Helvetica, sans-serif; font-size:13px; font-weight:bold; text-decoration:underline; color:#990000;} ISTANBUL - Customers with complaints or queries for the Boğaziçi Electricity Distribution Company, or BEDAS, can now make use of a call center.

The call center, called "ALO 186 Çağrı Merkezi" and available to all 3.8 million BEDAS subscribers, is the first of its kind among Turkish electricity suppliers.

The line 186 will act as an arbitrator between the public and the company as well as help those with electricity related emergencies.

Foreigners can also call the center
The call center, based in Istanbul’s Levent district, has 90 phone lines, 50 employees and a further 49 technicians able to answer questions and solve problems, particularly for foreigners living in Istanbul.

The call center will be able to answers questions about electricity outages or cuts and how long they will continue. The operators will be able to get back to subscribers. Information will be given on bills and people will be able to inform the center about illegal electricity usage.

BEDAS has also formed a crises desk to follow and fix large scale power outages and problems. BEDAŞ Chairman Abdullah Atalay said they were taking a step toward happier customers. "The call center is just a one of several planned projects, we have more to fulfill," he said.